Close Hard Tickets - Fast.
Strudel connects your support team directly to engineering intelligence. Get telemetry data, code insights, and system context delivered straight to your tickets—so everyone wins: support resolves issues faster, customers don't wait weeks for fixes, and engineering stays focused on building.
The Support-Engineering Disconnect Is Costing You
Lost Engineering Hours
30% of dev time is spent investigating repeat issues
No Feedback Loop
Fixes are deployed, but no one confirms if they solved the user issue
Vague Escalations
Support to engineering handoffs often lack context
Customers Wait Weeks for Resolution
Complex issues ping-pong between teams while customers lose trust
Your current support stack isn’t broken—it’s blind.
Strudel Connects Support to Engineering—Automatically
Ingests Production Signals
Telemetry, logs, codebase, historical cases
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Diagnoses Root Cause
Small-language model pinpoints issues automatically
Closes the Loop
Drafts response, links to Jira, confirms fix works
Dawn: Your Virtual Support Engineer
Dawn analyzes your engineering stack so support teams get the technical intelligence they need to resolve issues independently—just like having a senior engineer embedded in every ticket.
Integrates with Your Complete Tech Stack
Seamlessly connects to telemetry, logs, codebases, Jira, databases, documentation, and security policies—transforming unstructured complaint chaos into precise technical insights.
Operates as Your Virtual Support Engineer
Automatically diagnoses issues, links similar cases to reveal patterns, and gathers concrete evidence to validate or refute customer claims—with the precision of a senior engineer.
Delivers Evidence-Driven Resolutions
Surfaces relevant documentation instantly, drafts proactive communications, and confirms fixes actually resolved the customer's issue using real system data.
Bring Engineering-Grade Precision to Support, Remove the Back and Forth
Immediate Impact:
2x
2x faster mean time to resolution Support resolves issues with engineering-level insights
50%
50% reduction in root cause analysis time
Concrete data like logs and metrics delivered instantly
25%
25% decrease in L1 support call time
Evidence driven conversations replace guesswork
Strategic Benefits:
20%
20% reduction in operational support costs
Fewer escalations, more autonomous resolution
50%
50% decrease in engineering time on support
Devs stay focused on building while support handles more independently
30%
30% improvement in customer satisfaction
Faster, more accurate resolutions build trust